The Original Easyrider (tm) grew up in Boston, Mass., attending Roslindale HS.  After graduation, Frank served in the U.S. Navy and was Honorably Discharged.  Returning to school under the G.I. Bill, he received a BSEE from Northeastern University.

Frank worked as a Field Engineer for Compugraphic Corp. for 8 years, servicing accounts in New Hampshire, Vermont, Upstate New York, Quebec, New Bruswick and PEI.  During that time, Frank built the operation that later became Compugrahic Canada, living in Montreal while setting up field offices, a repair depot and Customs import/export procedures.  Frank interviewed, hired and trained many of that Companies' early Field Engineers.  Frank then left to become a Program Manager for Applicon Corp., where he managed all Field Engineering aspects of the conversion of their legacy PDP-11 based CAD/CAM system to a VAX/VMS based product known as !Bravo.  Later, Frank managed a group known as the Flying Squadron, which was the companies' tier 4 (top level) support team, consisting of 4 Area and 7 Country specialists Worldwide.  When the company was purchased by Schlumberger, Frank lived abroad for extended periods in Paris, London,  Johannesburg and Mexio City, setting up Field Engineering and systems support capabilities in those locations.

During his time at Applicon, Frank designed, developed and brought to production the revolutionary concept of remotely run diagnostics.  Using 1200 baud modems (which were blazingly fast at the time), Home Office Support Engineers could connect to Customer systems to troubleshoot, diagnose and in some cases repair system problems.  It wasn't until years later that these capabilities became generally accepted and offered by other OEMs.  Frank's remote diagnostic center became the model for today's Network Operations Centers (NOC).

Frank left Schlumberger to become part of the start-up management team for Metagraphics, a Mechanical CAD drawing conversion system OEM.  In his role as Director of Operations, Frank built and managed Field Engineering, Customer training, Technical Support and Software Quality Assurance functions.... and of course a remote diagnostic center.  Frank was also responsible for Manufacturing systems test, incoming inspection, shipping/receiving and facilities. 

In 1986, Frank came West to work for Intel Corp as part of the BiiN Project, a joint Siemens-Intel venture. The product was a fault tolerant, on-line repairable, non-stop, self healing computer system that was revolutionary at the time.  Frank set up their Field Engineering, Technical Support and Customer Training capabilities.  Frank was also responsible for BiiN's internal computing environment, supporting the companies' 200 Developers, Managers and Employees.  When funding for the BiiN project was dropped in 1989, Frank worked briefly for Ateq as a Software Support Engineer before starting his own Company in 1990.

Frank has successfully resolved tens of thousands of technical and Customer problems, all over the globe. Frank is currently focused on Network Engineering and has obtained or is working towards various Network Engineering Expert certifications including Network General CNX, CNP, Cisco CCIE and others.  Frank works with sniffers on a daily basis and is an expert at auditing/baselining networks and troubleshooting network problems.

Frank's specialty is designing, implementing and managing Network Operations Centers (NOC) and helpdesks.  Frank has worked extensively with products such as HP Openview Operations, Tivoli, BMC, Optivity and SunNet Manager.  Frank also has decades of experience with most "flavors" of UNIX including HP-UX, Solaris, AIX and Linux.  Frank is also experienced administering Microsoft server products such as NT/W2K Pro server and back/front office.